Support

We usually reply within two working days.

Need help with Drape, found a bug, or have a question about your account? Email hello@drape.life. Tell us which phone you use and, if it's about your account, send the email from the address you sign in with.

Common questions

I can't sign in with Google or Apple

Make sure you choose the same Google or Apple account as last time. If you picked Hide My Email with Apple, your Drape account uses that private relay address.

I forgot my password

Email us from your account address and we will help you get back in. If your Google or Apple account uses the same email address, you can also sign in with it instead.

How do I log out?

Tap Log out on the home screen. This signs out only that device.

Delete your Drape account

In the app

Sign in, then on the home screen tap Delete account and confirm. Your account and everything linked to it are deleted straight away.

By email

If you can't sign in any more, we can delete it for you:

  1. Email hello@drape.life with the subject "Delete my Drape account".
  2. Send it from the email address on your account. For a Sign in with Apple account using Hide My Email, tell us that relay address.
  3. We confirm it's you, delete the account, and email you when it's done, within 30 days.
What gets deleted: your email address, name, Google or Apple account identifier, password hash, and every sign-in session. Nothing about the account is kept after deletion, except what the law requires us to keep and what remains in short-lived server logs and backups until they are overwritten. Deleting your account signs you out on every device and can't be undone.

Deleting the app from your phone does not delete your account. If you signed in with Apple, you can also stop using Apple sign-in for Drape in your iPhone's Settings → your name → Sign-In & Security → Sign in with Apple.

Privacy

See our Privacy Policy for what we collect and your rights.